Privacy Policy

1. Who we are

TectoVault (“TectoVault”, “we”, “us”) provides software development and related services. This policy explains what personal data we collect through https://tectovault.com, why, and what rights you have over it.

2. Data we collect

• Contact details you submit through our forms (name, email, phone, company)
• Project details submitted through the request-a-quote form
• Application details submitted through our careers page (CV, cover letter, links)
• Messages you write to the AI agent on this website, and the details you give if you ask it to book a call
• Messages you send us on WhatsApp

3. How we use your data

• To respond to enquiries and quote requests
• To evaluate job applications
• To improve our website and services
• To meet legal and accounting obligations

4. The AI agent on this website

The AI agent on this website writes its replies with AI models run by Cloudflare (Workers AI) or, when enabled, Anthropic’s Claude models. When you chat with it, the messages in the conversation are sent to that provider to generate a response. The provider processes them as a sub-processor and, under its terms, does not use them to train its AI models. We do not store the conversation on our servers.

If you ask the agent to book a call, your name, email, chosen time and the topic you describe are sent to us as a contact request and handled like any other message you send us. Please don’t share sensitive information (such as health or financial details) in the chat.

5. AI agents we build for our clients

When we build and run an AI agent for a business, that business is the controller of its customers’ data and we act as a processor on its behalf, under a data processing agreement. We use that data only to provide the service, not for our own purposes and not to train AI models. If you spoke to an agent we built for another business, that business’s privacy policy explains how your data is handled.

6. Legal basis

We process personal data based on your consent (submitting a form), our legitimate interest in responding to enquiries, and, where applicable, the performance of a contract.

7. Data retention

We retain personal data only as long as necessary for the purpose it was collected for, or as required by law. Contact form and quote request submissions are retained for up to 24 months from the date of submission, after which they are deleted unless an active client relationship requires longer retention (e.g. for contractual or accounting purposes). You may request earlier deletion at any time by contacting us.

8. Your rights

Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal data. To exercise these rights, contact us at tectovault@gmail.com. You also have the right to complain to Albania’s Information and Data Protection Commissioner.

9. Third parties

We use a limited number of third-party services to operate our website and communicate with you: Cloudflare and other cloud infrastructure providers to host our website and database; Resend for delivering transactional emails (such as contact form and quote request confirmations); Cloudflare (Workers AI) and Anthropic for the AI agent on this website; and WhatsApp (Meta) when you choose to message us there, under WhatsApp’s own terms. We do not currently use third-party analytics or advertising trackers on this website.

10. Contact

For questions about this policy, contact us at tectovault@gmail.com or Tirana, Albania.